Due to current regulations around COVID-19 and to keep our teams safe, our NY-based Parts and Customer Service Teams are working remotely. We are committed to replying to all inquiries as quickly as possible and thank you for your patience during these unsettling times. Stay safe.
We offer personal assistance in the USA via e-mail and phone. We will respond to email promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.
Where to buy outside the USA: http://www.phottix.com/index.php/en/storelocator
For Canadian residents, please contact: firstname.lastname@example.org
To inquire about distribution rights outside the USA: email@example.com
Your Phottix product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the USA, it is warranted by us by a 3-year limited warranty on Odin II, Laso, Indra and Mitros+ products and a 2-year limited warranty on Stratos and Ares products from date of purchase to the original owner, against defects in materials and workmanship. The warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.
Phottix products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Phottix Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated Bill of Sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.
Where To Send for Service
Phottix Service Department
75 Virginia Road
North White Plains, NY 10603
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.
The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Phottix shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.
For service outside of USA please contact your local authorized distributor for support.
Phottix prides itself of building the best lighting equipment and providing unparalleled customer service. Our goal is to make sure the photographers who share our passion are completely satisfied. However, if you need to return an item, we're here to help.
You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges will not be refunded.
In the event you feel there is a manufacturing error, please contact the Service Department and we’ll do our best to make things right.